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How my Sales Role at TandemLaunch is Fundamentally Different from Ericsson

By Rawy Iskander

A year ago, I joined TandemLaunch Technologies to assume the business development function. Our mission is to deliver to our client base of large Consumer Electronic (CE) companies customized technology scouting and transfer across our vast global network of universities.

In this post, I reflect on the fundamental differences between the sales role with my previous employer Ericsson, where I spent more than 10 years in different sales roles, compared to TandemLaunch Technologies.

1. Customer requirements: At Ericsson, most of my customers had a pretty clear vision of their requirements. At TandemLaunch, we target organizations that have emerging demands that cannot be clearly articulated. There is no such thing called ‘established demand.’ In fact, the less our client is clear about their requirements, the higher the value TandemLaunch can deliver. At Ericsson, a sales person is primarily on a fact finding mission to identify customers’ unmet needs. We would then use this information to design a sales proposal in what was termed “solution sale”. At TandemLaunch we design our sales process to help both us and our customers “discover” their unrecognized needs.

2. Customer purchasing processes: At Ericsson, our customers had very well-defined and established purchasing processes. At TandemLaunch, our primary contacts inside these large organizations must be agile and flexible in purchasing decisions.

3. Customer Champion: At Ericsson we were trained to find an internal customer ally who was able to “coach” us through the maze of a complex organization and decision making. The bulk of the deal closing effort was ours! At TandemLaunch, such a profile cannot take us too far: our champion(s) must be able to initially challenge our proposals and help us quickly gravitate towards winning ideas. They must also be internal evangelists and go-getters. In fact we do the initial coaching but the bulk of internal persuasion must come from them!

4. Engagement timing: At Ericsson, the optimum time to engage with a customer was as soon as a need surfaced and we had identified that one of our solutions could help them. At TandemLaunch, we engage long before a need emerges since our role is to help our clients discover their future needs.

5. Sales engagement format: At Ericsson, the best engagement format was through customized well-rehearsed presentations that pitched solutions to identified customer needs. At TandemLaunch, we prefer customer workshops where we come in with many new concepts and work with our clients to discover what is useful and what is not. A well-thought-out, well-designed PPT flow prior to a meeting is quite useless. Interestingly, I realized that presentation skills are slightly less critical at TandemLaunch compared to Ericsson! This may come as a surprise to many people (including myself J) since we continuously pitch new concepts.  The fact of the matter is that it takes a long time to find a winning concept that is a good fit for a company to be fully-pitched. A longer and more critical aspect of the sales activity is to jointly discover these rare gems with our customers, so facilitation skills, thought leadership and the ability to challenge the status quo are more valuable skills with our business model.

I would love to hear your feedback, and insights on sales + business development activities. I am particularly interested in listening to your experiences on what worked and what did not…feel free to contact me!

How can a Startup sell its Products and Services to a Fortune 500 Company?

Are you a startup entrepreneur, have a great product, and want to sell it to the ‘big boys’? Selling to a Fortune 500 company is obviously not a walk in the park, but having one or more of them as your customers could be very rewarding and key to the long term success of your startup.

Consider not only the sales cycle and time invested to win such a deal, but also your ability to deliver on your sales promises and continuously maintain a healthy relationship with this new customer. Find out early on what their requirements are to have you on their “approved suppliers list”. The requirements (financial, certification, current customer base, etc…) will in many cases be exhaustive and designed to deter smaller companies from doing business “directly” with them. Large companies are risk averse and will actively avoid a situation whereby they start using the product or service of a company that will go bankrupt in a year or two. Remember this well when you design your sales pitch to them, since a major component of it should address risk reduction and containment.

For some startups, it may make more sense to partner with an already approved supplier and enter by the “backdoor”. Your partner will be their main interface and carry higher risk in return for a cut into your margin…, but forget about high margins anyway if you plan on dealing with large companies. Their purchasing machine is usually well designed to “crash” prices. The sale from a startup’s perspective is primarily valuable for future marketing purposes, rather than actually making a healthy margin; you will be able to leverage that 1 sale many times after that.

If you have decided you want a Fortune 500 company as your customer, and strongly believe you can deliver on your sales promises (and understand the perils of doing business with a Fortune 500 company), keep the following tips in mind while going through your sales cycle:

  1. Don’t pretend you are much larger as a company than what you really are! Let’s face it, they never heard about your company before, so they will be suspicious anyway. Turn your small size and startup spirit into an advantage. Show them the values of startups: innovation and speed of execution. These values are positive attributes that should be associated with your sales pitch and demonstrated along the sales journey. Most importantly, establish credibility early on and never lose their trust. This will be one of your most important assets that you can put on your startup balance sheet.
  2. Address their concerns about your small size and risks by showing them how you have planned your project to isolate them from risks, allowing them to only benefit. Legal and business models well carved out to help you win this business should be considered (I will discuss some of the sales models appropriate for startups in future posts).
  3. Be financially prepared to survive delivery milestones. For complex projects, it could take several delivery milestones before you get paid. Acceptance milestones are usually very rigorous, so be prepared? Of course, it would be much better if you get paid upfront a large chunk that helps you finance your project by your customer, but insisting on such conditions during negotiation may lower your chances of winning the contract (unless you have a very captive product with very little competition). The good news is some investors would be willing to finance your company or project once you have this contract, so you can negotiate a finance “option” early on, specific to this sale prior to winning the contract. This option means, if you win the contract you get financing, if not, you don’t get it.
  4. Don’t get caught up in your own world and the great technology you have developed. Nobody cares about you or your company (sounds rude, but every good sales person understands that!) Companies will care about: How their life after buying the product will be different? If you manage to persuade them that it would be much better, then you may have a chance of a second meeting. This is where you need to spend a lot of effort preparing for your sales pitch. Try to understand the company’s top strategic objectives, and programs (this is where they focus a lot, and allocate major financial and human resources).  The more your offering can anchor tightly into one or more of these strategic objectives and programs, the more likely you will be successful. Research the company well, speak with key people inside the company before your first sales pitch, and understand their customers…their customers should become the ultimate target customers for your partnership journey with this Fortune 500 customer.
  5. Find an internal champion! Your project will get lost in the maze of a big customer’s organization. Establishing a strong relationship with someone who believes in your project and who is influential could mean all the difference between winning a contract or no sale. Make sure the person has the influence to make things happen (that does not necessarily mean they need to be very high up in the hierarchy though). In a future post, I will also discuss how to build and effectively leverage power maps for your major customers further.
  6. Keep your sales pitch simple and professional. Spend some time designing a very effective pitch by virtue of simplicity so they can remember it well. Invest in creating some “Aha” moments through insights you present. Practice these very well. It is difficult to get a first meeting, but a lot more difficult to get a second one…you must earn it every time!  Remember to keep a professional attitude that matches their culture (attire, slides, business cards).

Last, but not least, be confident. You are dealing with normal people, many of whom fancy the idea of working for themselves or in startups (I was one of them!), and do exactly what you’re doing. They certainly want you to deliver your product. Your success in selling them your products & services is inspiring for many of them. So is your desire to succeed as an entrepreneur.

7 Tips for Taking your Startup Beyond Product Sale

This post comes from our VP Business Development, Rawy Iskander.  With over 10 years of experience in international business development, sales and marketing, along with corporate strategy and management, Rawy certainly has a thing or two to say about sales strategy for entrepreneurs.

Entrepreneurship is really a sales job at heart!  If you want to eventually sell your company (and you should!), then you have two sales missions: 1) selling your product (or service) very well and 2) selling your company. That includes a well-defined strategic long-term vision, articulating your expertise, previous successes, execution capabilities and a solid organization + team!

Of course, to succeed you can’t sell what you don’t have (no BS!), but you must also become very good at communicating what you do have. If not, your first step is to work on your sales pitch. It takes time and conscious effort to have an effective pitch, but it’s definitely doable and well worth your while. The legendary golfer Gary Player once said, “The more I practice, the luckier I get.” The same goes for entrepreneurship and sales!

To tailor your communication effectively, you need a firm grasp on precisely who your likely acquirers are so that you can orchestrate all your company efforts to potential buyers, just as you’d design a product for specific customers.  I am not suggesting that you don’t keep your options open, but your chances for success will be much higher if you understand your most likely acquirer!

Here are my top 7 tips for taking your startup business beyond product sale, to lasting value creation.

Tip 1: Define & Manage your Exit Strategy.

Your journey towards success is much more likely to be short and effective if you define early on your exit strategy and share it with your key team members and shareholders. Taking 1-2 days every few months to review your exit strategy won’t do the trick. The activities and outcomes you define as necessary to succeed should be embedded in your operational activities and must have measurable outcomes on a monthly basis. A good check is: Have you allocated a budget for your exit activities / process?

Tip 2: Match your Exit Strategy with Suitable Financing Options.

There are two major options for a start-up exit: Revenue-based exits (e.g. IPO, late stage mergers, etc.) and value-based exits (e.g. acquisitions where the principal value is product, team or intellectual property and not necessary revenue). These options not only distinguish themselves by the timeline (the first take longer) but also by their risk profiles.

Revenue based IPOs are rare these days but usually very big when they happen. That implies a very high risk, high reward strategy. Value-based exits are more common but usually at a lower price point.

As a founder you need to decide which path is best for you, your personal wealth goals, the ambition of the company, and the scalability of your business model. Once that decision is made you can secure financing and people that match your strategy (i.e. VC’s are good partners for the high risk IPO play but generally a bad choice for value based exit strategies). Picking the wrong partners early on can completely derail your company. For example, raising a VC round of with significant liquidation preference will make a lot of value based exit scenarios impractical and push you towards a high risk IPO strategy.

Tip 3: Don’t wait to manage your Intellectual Property (IP). 

We’ve said a lot about this on our blog already, but as a technology entrepreneur your IP management can make or break the saleability of your business.  Are you actively protecting your IP? Ensure your company IP relationships with other parties are well carved out early on.

Tip 4: Master your Sales Funnel.

If you have no idea how much you can earn in the next few quarters and cannot backup your sales forecasts with a credible sales funnel, your business sale may be in jeopardy*.  Can you forecast how many sales your company will earn by allocating a specific marketing budget? Future buyers will ask about this, so make sure you have a great story!

For the few lucky start-ups with products and services achieving high revenues, invest some effort in a decent CRM system early on. Well documented sales efforts not only track historical activities, but will also support you during an acquisition negotiation to address new sales growth scenarios (geographical, new market segments, price sensitivity, etc…), potentially earning you a higher exit value.

Note (*) this, of course, does not apply to start-ups trying to sell company pre-revenue i.e. only selling IP

Tip 5: Engage in Productive Joint-Ventures and Partnerships.

A good exit strategy dictates that you are actively engaged with other market players and become part of an ecosystem. Your business typically expands not only through direct sales but also through productive joint ventures and partnering relationships (OEM, Distribution, Licensing, etc…). Who else is doing development in your area?  What opportunities are there for mutually beneficial business relationships or geographical expansions? Strong healthy relationships and dependencies are carefully firewalled from each other and from your IP ownership so that they do not become liabilities.

Tip 6: Develop a Strong Advisory Board.

A good advisory board not only gives you strong advice but also gives you more credibility in the eyes of an acquirer. Your advisory board should extend your reach into the market’s ecosystem through board member connections. Invest some effort into identifying suitable advisory members with strong market relationships and managing their relationship with your company. An advisory board should meet at least once a year, (preferably more) and be compensated, typically in equity.

Tip 7: Legal MATTERS!

A business goes beyond technology and intellectual property. It consists of people, customers, suppliers and a mesh of complex relationships. Make sure your relationships with different stakeholders are well and clearly managed. An acquirer wants to buy a running business and maximize their profit.  They do not want to buy liabilities, problems, struggling shareholders, or “potential risks and time bombs.” Scrutinize all term sheets, by-laws, and management rights documents. Are you setup correctly to provide acquirers with an easy to transfer, legally hassle-free package? Consider also the location of that asset, applicable laws, taxes and R&D government credits.

The above will also make it easier to raise future financing and scale your business, so even the entrepreneurs who just want to “build a big business” should consider executing well on the above tips!

A Final Word

Good entrepreneurship is about focusing with limited resources on the few things that matter. The ultimate sale of the company is definitely worth your, and your team’s attention. Company sale should be at the core of your efforts, not considered an extravagant extra!

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